Before proclaiming "Let’s build a mobile App!" here are 3 things you should consider:
1) Visibility - making the public aware of your App
2) Retention - how long before users delete your App
3) Return - probably not so quantitative
Visibility
Visibility is written about abundantly on the web, but here’s some ways we can categorize the how users locate things:
- Search- Assumes users know about it
- Browse-Users sifting through the 10,000+ other Apps in your category or navigate to it by association to another App or company
- Advertising
- Word of Mouth-Figure out how to go viral
- Spotlight-Marketplace highlights are like winning the lottery or submit it to pro App reviewers
Let's assume you've people are noticing and downloading your App. Now you have to avoid being deleted.
Retention
The harsh reality is your App probably won’t stay on a user's device more than a month. An AdMob Metrics Report (
Jan 2010) shows users download a monthly average of about 5 - 10 free and 0 - 2 paid apps. PinchMedia has also released several graphs which show us mobile App retention drops below 5% at about the 3-4 week mark for both free and paid Apps (
App Store Secrets). According to the following graph from Flurry, if you are aiming for retention, you’ll fare much better if your app falls under the News, Reference or Medical category:
Return
Your final consideration is what do you want after creating and publishing your App?
- Are you trying to make a quick buck off the $1.99 purchase price? Unless you produce a very popular/viral App,statistics and interviews generally tells that you won’t make back your initial investment quickly, if at all.
- Are you trying to create a branded tool or utility that's a constant reminder of your brand? Consider visibility:With 300,000 Apps available, is your idea a completely new one, or a slightly different version of many existing ones?
- Does your App just communicate information which a user can’t just as easily search the web or navigate directly to?
- What is the benefit to the company or users for having your App instead of a competitor’s App, visiting your website or visiting a competitor’s website?
Web Apps vs. Native Apps
Still thinking an App might be the best solution? Consider this. A recent study found that web Apps actually generate more user retention and ‘stickiness’ compared to native Apps [Global Intelligence Alliance bulletin, March 30th, 2010].
Assuming you already have brand awareness and your App would offer nothing functionally new from what could already be attained on your website, this may be the best solution for those whom are looking to get into the mobile sector. Web Apps have a few limitations compared to native Apps:
- Content is dependent on an internet connection (although that could be changing shortly)
- Native Apps have access to hardware features (although HTML5 is seeking to remedy that with access to accelerometers, GPS and other features)
- You can sell a native App (although I wouldn’t rule this out for web Apps just yet even though the marketplace is a convenient way to purchase Apps)
Web Apps Advantages
- Content doesn’t need to be approved for Apple devices
- Content can reach far beyond native devices to all internet capable devices (assuming advanced browser capabilities available on smart phones)
- Content indexed as mobile content will be pointed to by mobile optimized search engines
Mobile Apps have the ability to transform your business, by reinforcing your brand and bringing you closer to your customers. Understanding the landscape of this evolving sector will help your Apps be more visible to customes. The next challenge is to retain them and keep them coming back to your App.